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Refund policy

Last Updated: 12/24/2025

We want you to be happy with your purchase. If something isn’t right, please contact us.

1. Eligibility for Returns

Due to the nature of nutritional supplements, we can only accept returns if:

  • The product is unused, unopened, and in its original sealed packaging
  • The return is requested within 14 days of receiving your order

We cannot accept returns for:

  • Opened or used supplements (for hygiene and safety reasons)
  • Items damaged due to misuse or improper storage

2. How to Request a Return

To request a return, email support@peptida.co.uk with:

  • Your order number
  • Reason for return

We will reply with return instructions.

3. Return Shipping Costs

  • If the return is due to a change of mind, you are responsible for return shipping costs.
  • If the item is faulty, damaged, or incorrect, we will cover the return shipping costs (or offer an alternative resolution).

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method within 5–10 business days
  • Shipping costs are not refundable (unless the product was faulty or incorrect)

5. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us within 48 hours of delivery with photos, and we will:

  • Replace the item, or
  • Issue a refund, depending on the situation

6. Cancellations

If you wish to cancel your order, contact us ASAP. If the order has already shipped, you will need to follow the return process.

Frequently asked questions.

Nootropics are ingredients that are intended to support how your brain works, including functions such as focus, memory, learning, and mental energy. They can include vitamins, plant extracts, amino acids, and other dietary ingredients that are used to support normal cognitive function alongside a healthy lifestyle.

Mentex Support is a science-led nootropic food supplement designed to support focus, mental clarity, memory, and long-term brain health through a blend of 11 carefully selected ingredients.

Take it daily, preferably in the morning with food or healthy fats for optimal absorption (e.g. a latte with milk or breakfast).

Do not use if you are under 18, pregnant, breastfeeding, or have a known medical condition without speaking to your doctor or pharmacist first. If you are taking prescription medication, consult a healthcare professional before use.

Some people notice changes in focus and mental energy within the first few weeks. The deeper benefits for memory, clarity, and long-term brain health build gradually over 30 to 90 days of consistent use.

Mentex Support can usually be taken alongside a balanced diet and other general supplements, but you should avoid duplicating high doses of the same vitamins and always follow total daily intake guidelines. If you are unsure, speak to a healthcare professional or pharmacist before use.

Mentex Support uses vegan-friendly capsules and contains no animal-derived ingredients, so it is suitable for vegans and vegetarians.

Mentex Support is made for people who expect more from their brain. Whether you are an entrepreneur, professional, or driven self‑starter, it helps sharpen focus, support memory, and keep mental energy steady so you can stay in a productive flow. This science‑backed, naturally formulated supplement is built for long‑term brain health and for anyone committed to maximising their cognitive potential.

Yes. We offer free standard shipping on all UK orders.